87 Years Legacy Meets Modern ERP – Ikoyi Club’s Transformation with Dynamics Business Central

Ikoyi Club 1938 is Nigeria’s premier private members’ club, renowned for its rich history, prestigious membership, and extensive recreational and hospitality offerings. Located in the heart of Lagos, the club offers a wide array of facilities including golf, swimming, tennis, squash, fine dining, and event hosting. With thousands of members and a staff strength that supports multiple departments, Ikoyi Club has long served as a hub for elite social, business, and sporting engagements for over 80 years.

Business Challenge

Ikoyi Club 1938 encountered challenges due to its legacy systems and manual processes, limiting its ability to deliver a seamless experience for members and efficient operations across departments. As Nigeria’s oldest hospitality club, these significant challenges led to delayed approvals, frequent billing errors, poor audit trails, and a lack of real-time visibility ultimately affecting service delivery and internal controls.

To combat these business challenges, the club embarked on a comprehensive digital transformation initiative which led to the engagement with Wragby to implement a modern and robust ERP solution. The objective of this transformation is to ensure streamlined operations, reduce administrative bottlenecks, improve membership and overall operational efficiency.

Solution Deployed

We partnered with Ikoyi Club to deploy Microsoft Dynamics 365 Business Central, delivering a comprehensive ERP solution tailored to the club’s unique needs. The implementation spanned core operational modules including Finance, Procurement, Inventory/Logistics, Membership & Subscription, Facility Maintenance, Security, Food & Beverage, Operations, and Human Resources.

Automated Workflows: Procurement workflows were automated with multi-level digital approvals to eliminate unauthorized transactions and shorten the procurement cycle. Payment request processes for staff reimbursements and petty cash were digitized to enable seamless routing and approvals directly within the system.

Integrations: Billing inconsistencies were addressed by integrating all payment and membership platforms under Business Central with self-service features, enabling real-time synchronization between the club’s app, website, and access systems.

Streamlined HR Processes: HR operations from onboarding, leave management, and performance evaluations were automated to reduce paperwork and improve processing times.

Key Benefits

Through the deployment of Dynamics 365 Business Central, Ikoyi Club 1938 achieved a 90% reduction in manual processes and approval times across finance, procurement, and HR workflows, a 15% decrease in F&B waste, more efficient billing, increased membership satisfaction with 80% of transactions via self-service feature and enhanced employee onboarding and performance tracking.

The unified solution delivered full audit trails, streamlined compliance, and eliminated reconciliation delays, enabling staff to shift focus from administrative tasks to strategic decision-making. Microsoft Copilot was also integrated, allowing staff to access AI-generated summaries, enhancing insight and accelerating adoption.

A Partnership Beyond Now

Beyond this implementation, we have established a strategic partnership with Ikoyi Club with an ongoing post-implementation support plan including quarterly review meetings, system usage monitoring, and updates on Dynamics 365 enhancements. This continuous engagement ensures the system evolves with the club’s needs and delivers sustained value.

Wragby’s approach highlights the power of combining Microsoft’s ERP technology with deep operational insight and hands-on delivery excellence. The Ikoyi Club deployment serves as a model for operational agility and modernization in today’s services sector.

Ikoyi Club’s transformation journey with Wragby and Microsoft Dynamics 365 Business Central demonstrates the profound impact of cloud ERP on legacy operations.

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