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What you get with Wragby Azure Managed Services 

We help you manage your Azure Subscription securely and efficiently offering a full life cycle management for the various services deployed on the Azure Cloud Platform. 

Having moved to Azure, the possibilities become endless. Our Team of Azure Acclaimed Architects and Consultants will work with you to ensure the realization of your Digital Transformation imperatives. We do this through our array of Managed Services Plan ranging from the Free-Tier which includes Break/Fix Support, Patch and Update Management, Business Services Monitoring, and 30-day Backups to our paid plans with more advanced scenarios such as Cost Optimization, Deep Security and Application Modernization. 

Operations 

  • We offer support while delivering SLAs and uptime guarantees. 
  • Operate and monitor your customer’s Azure and hybrid cloud environments. 
  • Provide governance over your cloud usage by managing your billing and Azure capacity planning. 

Approach 

  • User Rights & Accounts Management 
  • Performance & App Troubleshooting 
  • Proactive Monitoring 
  • Health Checks 
  • Training 
  • Security Management & Identity Protection 
  • Virtual Machine Management & Upgrading 
  • Cloud Usage Forecasting 
  • Billing Management 
  • Capacity Management 

Our Azure Managed Services Packages 

Essential 

  • 24 x 7 support with 24hr response 
  • Basic IT support (patching updates, configuration management, identity management 
  • Proactive infrastructure Monitoring and alerting 
  • Monthly health reports and dashboards 
  • Basic anti-virus and anti-malware support 

Free $0.00 

Advanced 

  • 24 x 7 support with 1hr response 
  • Shared TAM & Architect Support 
  • Basic IT support (patching, updates, configuration management, identity management)  
  • Unlimited Backup, self-serve point-in time restore. 
  • Monthly health reports and dashboards 
  • Basic anti-virus and anti-malware support 

$ TBD 

Premium 

  • 24 x 7 support with 15 min. response 
  • Direct Access to L3 Support 
  • Dedicated TAM & Architect Support 
  • Unlimited Backup, Self-Serve and Point-in-time restore. 
  • BCDR SLA-15 mins RPO, 1 hr. RTO 
  • Proactive Infrastructure Monitoring and alerting 
  • Protective capacity planning, performance, and Cost Optimization 
  • Deep Security (WAF, DDoS, Threat analytics, anti-virus, anti-malware,  email and web protection 
  • Proactive runbook authoring 

$ TBD 

Azure Managed Services Free Offer Eligibility Criteria. 

  • Customer has a minimum Azure annual subscription commitment of $12,000. 
  • Wragby creates a PAL (Partner Admin Link) to Azure subscription that needs to be managed. 
  • Customer accepts offer and onboards Wragby as the delegated administrator for managing their subscription.